FOR ALL GENERAL ENQUIRIES & CUSTOMER CARE

Should you like to contact us you can do so by emailing
info@sweetypretty.com
please kindly note that we will aim to respond within 48 hrs.

Frequently Asked Questions

Please read our FAQ before sending us a message.

How do I get information about the status of my order?

ou will receive an email from us once your order has been placed. Once your order has been shipped and delivered, you will receive further notification emails from our shipping partner Royal Mail. You can also check your status and history by accessing the “My Account” section on our website.

How will my order be delivered?

Your order will be delivered via Royal Mail.  Your item(s) should arrive within 2-4 days after the order is placed.

How long does it take for my delivery to arrive?

We work with Royal Mail Express service for all orders. Your order should be with you within1-1 days.

*Please kindly note that our ambition is to deliver your item(s) within 1-3 days. However there might be delays occurring beyond our control, therefore Sweety Pretty is not guaranteeing delivery dates.

Do you accept returns?

Yes we do. Please return the unwanted item within 14 days of purchase. The item should be unused, within its original condition, sent to us within its original packaging, undamaged. Please email us first for a return confirmation. Finally, please make sure to use a trackable method of shipment. Please kindly note that earrings, ear cuffs and hair accessories are non-refundable for reasons of hygiene & safety.

How can I return unwanted or faulty items?

If your jewellery becomes faulty within 14 days of receipt, we will offer a choice of refund, or if the stock is available for the item we will send you a new one. Please complete our return form which will be enclosed with your package, and always make sure to send the jewellery in its original packaging.

How can I contact you?

The fastest and easiest way of contacting us is by sending us a quick e-mail to: contact@sweetypretty.com. Please don’t forget to write a relevant subject title. We will do our best to reply to your enquiry within 24 hours

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